Differences

This shows you the differences between two versions of the page.

--- infoblox_nios:support [2025/03/27 08:01] – [RMA] bstafford
+++ infoblox_nios:support [2025/04/25 11:58] (current) – bstafford
@@ Line 12: / Line 12: @@
   * [[https://www.infoblox.com/company/legal/terms-premium-maintenance/|Support SLA]]
+  * [[https://support.infoblox.com/s/article/2896|Hardware Swap]]
 ===== Hardware Support =====
 From [[https://www.infoblox.com/company/legal/hardware-addendum/|Hardware Addendum]] in EULA. - RMA kit is Refurbished.
@@ Line 37: / Line 39: @@
 RMA Return instructions [[https://www.infoblox.com/wp-content/uploads/infoblox-rma-return-instructions.pdf|here]].
-Returning faulty hardware instructions [[https://support.infoblox.com/s/article/2650|here]].
+Returning faulty hardware instructions [[https://support.infoblox.com/s/article/2650|here]] (RMA Return Process: How to Request a Waybill, Pack, and Ship a Defective Unit).
+From the page linked above (RMA Return Process: How to Request a Waybill, Pack, and Ship a Defective Unit)
+NOTE: If you do not wish to return the Hard Drive with the defective appliance due to security concerns, you may remove it before shipping. However, please note that if the failure is related to the Hard Drive, Failure Analysis (FA) will not be possible.
 ===== Get Support Files =====
   * How to collect Support bundle, Traffic capture and Database backup [[https://support.infoblox.com/s/article/12069|KB Article]]