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--- paloaltonetworks:troubleshooting:global_protect [2020/05/29 09:05] – created bstafford
+++ paloaltonetworks:troubleshooting:global_protect [2022/11/23 12:49] (current) – external edit 127.0.0.1
@@ Line 4: / Line 4: @@
   * PanGP Agent logs are for the GlobalProtect UI program
   * PanGP Service logs are for the GlobalProtect service/daemon program. Use this one.
+===== PanGP Service Logs =====
+**Sections of Service Logs**
+  * ''----portal processing starts----''
+    * Portal portal.example.local, user user, logonDomain DOMAIN, saved user user, path C:\Users\user\AppData\Local\Palo Alto Networks\GlobalProtect\
+    * Portal's ipv4 address 10.1.1.1
+    * CaptivePortalDetectionThread: wait (2000 ms) for captive portal detection event.
+  * ''----Portal Pre-login starts----''
+  * ''----Portal Login starts----''
+  * ''----Network Discover starts----''
+    * ''--Set state to Discovering network...''
+      * Process gateway: host gw.example.local, description gw.example.local
+      * Gateway gw.example.local ipv4 address is 10.1.1.1
+      * Gateway gw.example.local: ipv4 10.1.1.1, ipv6 , FQDN yes
+      * Set network discover in progress
+      * No ipv6 internal host detection.
+      * IP 10.1.1.254
+      * host ihd.example.local
+      * DnsQuery returns 0
+      * Resolved 254.1.1.10.in-addr.arpa for internal host detection with return value 0
+      *The host name is ihd.example.local
+    * ''--Set state to Discovery complete''
+===== Users Connecting with SSL =====
+Get a log file dump from the endpoint GlobalProtect and open the ''PanGPS.log'' file.
+Look for the following to explain why SSL is being used
+<code>Debug( 463): Network is reachable
+Info ( 174): Connected to: 1.2.3.4[4501], Sending keep alive to ipsec socket...
+Info ( 217): failed to receive keep alive
+Debug( 226): Disconnect udp socket
+Info ( 307): Connecting to 1.2.3.4 failed
+Info ( 226): Start vpn do_connect() failed
+Debug( 281): do_disconnect is called in VPN stop
+Debug( 485): ipsec failed to start</code>
+===== Check Endpoint CLient is Running =====
+For Macs perform the following (Via Terminal):
+<code>netstat -an | grep 4767</code>
+For Windows, perform the following (Via CLI):
+<code>netstat -an | find "4767"</code>