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--- paloaltonetworks:troubleshooting:global_protect [2020/05/29 09:35] – bstafford
+++ paloaltonetworks:troubleshooting:global_protect [2022/11/23 12:49] (current) – external edit 127.0.0.1
@@ Line 6: / Line 6: @@
 ===== PanGP Service Logs =====
 **Sections of Service Logs**
@@ Line 30: / Line 28: @@
     * ''--Set state to Discovery complete''
+===== Users Connecting with SSL =====
+Get a log file dump from the endpoint GlobalProtect and open the ''PanGPS.log'' file.
+Look for the following to explain why SSL is being used
+<code>Debug( 463): Network is reachable
+Info ( 174): Connected to: 1.2.3.4[4501], Sending keep alive to ipsec socket...
+Info ( 217): failed to receive keep alive
+Debug( 226): Disconnect udp socket
+Info ( 307): Connecting to 1.2.3.4 failed
+Info ( 226): Start vpn do_connect() failed
+Debug( 281): do_disconnect is called in VPN stop
+Debug( 485): ipsec failed to start</code>
+===== Check Endpoint CLient is Running =====
+For Macs perform the following (Via Terminal):
+<code>netstat -an | grep 4767</code>
+For Windows, perform the following (Via CLI):
+<code>netstat -an | find "4767"</code>