Differences

This shows you the differences between two versions of the page.

--- paloaltonetworks:troubleshooting:technical_support_file [2020/08/31 06:30] – external edit 127.0.0.1
+++ paloaltonetworks:troubleshooting:technical_support_file [2022/11/23 12:49] (current) – external edit 127.0.0.1
@@ Line 1: / Line 1: @@
 ====== Technical Support File ======
+===== Device State File ======
+Device Group Data
+<code>device_state_cfg\device_state_cfg\sp\vsys1\sp-config.xml</code>
+Template Data
+<code>device_state_cfg\device_state_cfg\template\template-config.xml</code>
+Local Data
+<code>device_state_cfg\device_state_cfg\running-config.xml<code>
 ===== File Location =====
+  * ''./opt/pancfg\mgmt/saved-configs/merged-running-config.xml'' - main config file.
   * ''./tmp/cli/techsupport_hostname_date_time.txt'' - Lots of output from lots of commands
   * ''./tmp/cli/logs/*'' - half a dozen files with cmd output and history
@@ Line 7: / Line 15: @@
   * ''./var/log/*'' loads of log files
   * ''./opt/pancfg/mgmt/'' - configuration files
+  * ''./opt/pancfg/mgmt/saved-configs/'' - this is where you can find running-config.xml
 ===== Edit Local Firewall Configuration =====
 To get a configuration out of a tech support file, unzip the file and go to ''\opt\pancfg\mgmt\saved-configs'' and open ''running-config.xml''