Saucepan

This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong.
====== Troubleshooting GlobalProtect ======

===== Client Logs =====
  * PanGP Agent logs are for the GlobalProtect UI program
  * PanGP Service logs are for the GlobalProtect service/daemon program. Use this one.

===== PanGP Service Logs =====

**Sections of Service Logs**
  * ''----portal processing starts----''
    * Portal portal.example.local, user user, logonDomain DOMAIN, saved user user, path C:\Users\user\AppData\Local\Palo Alto Networks\GlobalProtect\
    * Portal's ipv4 address 10.1.1.1
    * CaptivePortalDetectionThread: wait (2000 ms) for captive portal detection event.
  * ''----Portal Pre-login starts----''
  * ''----Portal Login starts----''
  * ''----Network Discover starts----''
    * ''--Set state to Discovering network...''
      * Process gateway: host gw.example.local, description gw.example.local
      * Gateway gw.example.local ipv4 address is 10.1.1.1
      * Gateway gw.example.local: ipv4 10.1.1.1, ipv6 , FQDN yes
      * Set network discover in progress
      * No ipv6 internal host detection.
      * IP 10.1.1.254 
      * host ihd.example.local 
      * DnsQuery returns 0
      * Resolved 254.1.1.10.in-addr.arpa for internal host detection with return value 0
      *The host name is ihd.example.local 
    * ''--Set state to Discovery complete''

===== Users Connecting with SSL =====
Get a log file dump from the endpoint GlobalProtect and open the ''PanGPS.log'' file.

Look for the following to explain why SSL is being used 
<code>Debug( 463): Network is reachable
Info ( 174): Connected to: 1.2.3.4[4501], Sending keep alive to ipsec socket...
Info ( 217): failed to receive keep alive
Debug( 226): Disconnect udp socket 
Info ( 307): Connecting to 1.2.3.4 failed
Info ( 226): Start vpn do_connect() failed
Debug( 281): do_disconnect is called in VPN stop
Debug( 485): ipsec failed to start</code>


===== Check Endpoint CLient is Running =====
For Macs perform the following (Via Terminal):
<code>netstat -an | grep 4767</code>
For Windows, perform the following (Via CLI):
<code>netstat -an | find "4767"</code>