Saucepan

This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong.
====== Technical Support File ======
===== Device State File ======
Device Group Data
<code>device_state_cfg\device_state_cfg\sp\vsys1\sp-config.xml</code>
Template Data
<code>device_state_cfg\device_state_cfg\template\template-config.xml</code>
Local Data
<code>device_state_cfg\device_state_cfg\running-config.xml<code>
===== File Location =====

  * ''./opt/pancfg\mgmt/saved-configs/merged-running-config.xml'' - main config file.
  * ''./tmp/cli/techsupport_hostname_date_time.txt'' - Lots of output from lots of commands
  * ''./tmp/cli/logs/*'' - half a dozen files with cmd output and history
  * ''./var/log/appweb/*'' - web server log files
  * ''./var/log/*'' loads of log files
  * ''./opt/pancfg/mgmt/'' - configuration files
  * ''./opt/pancfg/mgmt/saved-configs/'' - this is where you can find running-config.xml
===== Edit Local Firewall Configuration =====
To get a configuration out of a tech support file, unzip the file and go to ''\opt\pancfg\mgmt\saved-configs'' and open ''running-config.xml''
To get system info ''tmp\cli''

===== Edit Panorama Pre Rules =====
If you break access from a remote site to Panorama by putting a “deny all” in pre-rules, you can’t override the rule to fix the issue.

I used to disable/copy Panorama rules to make the config local, fix the issue, reconnected and force a push from Panorama.

I’ve just found out that you can on the firewall,
  - export the device state file from the firewall.
  - open the zip file
  - copy ''sp-config.xml'' from ''device_state_cfg.tar\sp\vsys1\sp-config.xml'' to anther folder (e.g. Desktop)
  - edit it to remove the bad rule
  - copy the file back in to the zip file
  - save it
  - import device state to firewall
  - commit to firewall

Much simpler than disconnecting from Panorama, fixing and reconnecting.

Alternatively PAN-OS 9.1+ has a feature where the firewall checks connectivity to Panorama after a commit and rolls back if the commit breaks Panorama access.